UGC NET Business Management/ Organisational Behaviour

JULY 2018 PAPER 2- COMMERCE

 

  1. Match the items of List – II with List – I and choose the correct code :

List – I List – II

(a) Sales Executive (i) Top- middle Management

(b) Branch Manager (ii) Middle Management

(c) Foreman (iii) Lower Management

(d) Production Manager (iv) Operating Force

Code :

(a) (b) (c) (d)

(1) (iv) (ii) (iii) (i)

(2) (ii) (iii) (iv) (i)

(3) (iii) (iv) (ii) (i)

(4) (i) (ii) (iii) (iv)

  1. Select the correct code of the statements being correct or incorrect.

Statement (I) : It is a significant feature of human that he plans.

Statement (II) : A plan is a trap to capture the future.

Code :

(1) Statement (I) is correct but (II) is incorrect.

(2) Statement (II) is correct but (I) is incorrect.

(3) Both the statements (I) and (II) are correct.

(4) Both the statements (I) and (II) are incorrect.

  1. Assertion (A) : Management is a set of principles relating to its functions.

Reasoning (R) : Management is essential to run all types of organizations.

Code :

(1) (A) and (R) both are correct ; and (R) is the right explanation of (A).

(2) (A) and (R) both are correct ; but (R) is not the right explanation (A).

(3) Both (A) and (R) are incorrect.

(4) (A) is correct ; but (R) is incorrect.

  1. Match the items of List – II with List – I ; and choose the correct code :

List – I List – II

(Critical Control Standards) (Critical Points)

(a) Physical standards (i) Material cost per unit

(b) Cost standards (ii) Labour hours per unit of output

(c) Revenue standards (iii) Timing of production

(d) Program standards (iv) Average sales per customer

Code :

(a) (b) (c) (d)

(1) (ii) (i) (iv) (iii)

(2) (ii) (i) (iii) (iv)

(3) (i) (ii) (iv) (iii)

(4) (iv) (i) (iii) (ii)

  1. Which among the following is not a correct statement with regard to Corporate Governance

in India ?

(1) Every company must appoint an individual or firm as auditor.

(2) The independent directors must attend at least three meetings a year.

(3) One or more women directors are recommended for certain classes of companies.

(4) The maximum number of permissible directors cannot exceed 15 in a public limited company.

  1. The popular statement, – “if all you have is a hammer, everything looks like a nail”, is given

by :

(1) A.H. Maslow (Hierarchy of Needs)

(2) Henry Fayol (Industrial and General Administration)

(3) F.W. Taylor (Scientific Management)

(4) Fredrick Herzberg (Hygiene Theory)

  1. Functional Leadership Theory is associated with :

(1) Hackman and Walton and McGrath

(2) Bernard and Ordway Tead

(3) Koontz and O’Donnell

(4) Alford and Beatty

Functional leadership theory (Hackman & Walton, 1986; McGrath, 1962) is a theory for addressing specific leader behaviours expected to contribute to organizational or unit effectiveness. This theory argues that the leader’s main job is to see that whatever is necessary to group needs is taken care of; thus, a leader can be said to have done their job well when they have contributed to group effectiveness and cohesion.

One of the best known and most influential of functional theories of leadership, used in many leadership development programmes, is John Adair’s “Action-Centred Leadership”.

John Adair developed a model of Action-Centred Leadership that has connecting circles that overlap because: the task can only be performed by the team and not by one person the team can only achieve excellent task performance if all the individuals are fully developed the individuals need the task to be challenged and motivated

  1. Which one of the following statements defines the correct meaning of the term “boundary spanning”?

(1) It refers to an obligation of an individual, firm or institution to account for its activities and accept responsibility for them.

(2) It refers to the process that helps the organization and its employees to link with their external environment through specific activities/functions.

(3) It refers to the science of morals, principles and rules of conduct.

(4) It refers to multi-culturism management.

 

NOV 2017 PAPER 2 COMMERCE

  1. Match the items of List – I with List – II ; and choose the correct code of combination :

List – I List – II

(a) The Fundamentals of Top Management (i) Peter F. Drucker

(b) Middle Management (ii) R.C. Davis

(c) The Essence of Management (iii) E.L.F. Brech

(d) Principles and Practice of Management (iv) Mary Caushing Nile

Code :

(a) (b) (c) (d)

(1) (ii) (iv) (iii) (i)

(2) (ii) (iv) (i) (iii)

(3) (ii) (iii) (i) (iv)

(4) (iii) (iv) (i) (ii) All

  1. Statement (I) : Management is not just a creature of the economy; it is a creator as well.

Statement (II) : He who can manage, can manage anything.

Code :

(1) Statement (I) is correct but (II) is incorrect.

(2) Statement (II) is correct but (I) is incorrect.

(3) Both the statements (I) and (II) are incorrect.

(4) Both the statements (I) and (II) are correct.

  1. Assertion (A) : Due to these experiments (Time, Motion and Fatigue Studies ) a factory does not remain a factory, it is converted into a laboratory

Reasoning (R) : Management succeeds or fails as human relations in business are intelligently or unintelligently handled.

Code :

(1) Both (A) and (R) are correct and (R) is the right explanation of (A).

(2) Both (A) and (R) are correct but (R) is not the right explanation of (A).

(3) (A) is correct but (R) is not correct.

(4) (R) is correct but (A) is not correct.

  1. Who among the following is not associated with theories of motivation ?

(1) A.H. Maslow (2) Cris Argyris

(3) Frederick Herzberg (4) Peter F. Drucker

 

Argyris Maturity Theory, presented by Chris Argyris in Personality and Organization, is one of the many theories that seek to explain the human nature and behavior. According to this theory, a persons’ development is processed along a continuous break of an immaturity situation to a maturity situation. A mature person is characterized for being active, independent, self-confident and self-controlled. On the contrary, an immature person is passive, dependant, has lack of confidence and feels need of control by others.

  1. As per the Herzberg’s Hygiene Theory of motivation, which among the following is not a motivational factor ?

(1) Recognition (2) Working Conditions

(3) Responsibility (4) Achievements

  1. When Walt Disney World’s Magic kingdom lets customers visit a fairy kingdom, a pirate ship, or a haunted house, then what is marketed in this example ?
  • Services (2) Events (3) Experiences (4) Ideas
  1. The pluralistic approach of industrial conflict is based on which one of the following basic assumption / premise ?

(1) That conflict occurs when the tendency of industrial society is to treat worker as an isolated individual and deprive him of all control over his environment

(2) That an enterprise contain people with coalition of different interests

(3) That industrial conflict is a part of the broader social conflict between classes

(4) That no consensus is possible, in case of conflicts, because people are with different socio – cultural backgrounds.

 

 

Nov Paper 3 2017 COMMERCE

 

  1. Statement – I: Management control seeks to compel events to conform to plans.

Statement – II: Controlling is determining what is motivational to the employees of the organization.

Code :

(1) Statement – I is correct but II is incorrect

(2) Statement – II is correct but I is incorrect

(3) Both the statements I and II are correct

(4) Both the statements I and II are incorrect

 

 

  1. Assertion (A) : Sound planning is one of the essential elements for the success of corporate

entities.

Reasoning (R) : Planning is deciding in advance what is to be done. It involves the selection of objectives, policies, procedures and programmes from among alternatives.

Code :

(1) Both (A) and (R) are correct and (R) is the right explanation of (A).

(2) Both (A) and (R) are correct but (R) is not the right explanation of (A).

(3) Both the statements (A) and (R) are incorrect.

(4) (A) is correct but (R) is incorrect.

 

  1. Match the items of List – I with List – II and denote the code of correct matching :

List – I List – II

(a) Acceptability (i) Convenience Aspect

(b) Affordability (ii) Functional and Psychological Aspects

(c) Accessibility (iii) Information and knowledge Aspects

(d) Awareness (iv) Economic and Psychological Aspects

Code :

(a) (b) (c) (d)

(1) (i) (iii) (ii) (iv)

(2) (iii) (ii) (i) (iv)

(3) (ii) (iv) (i) (iii)

(4) (iv) (ii) (i) (iii)

  1. Match the items of List – I with the items of List – II which are related to dimensions of brand

personality. Denote the code of correct matching.

List – I List – II

(a) Sincerity (i) Upper class, Charming

(b) Excitement (ii) Reliable, Intelligent, Successful

(c) Competence (iii) Down to earth, Cheerful, Wholesome

(d) Sophistication (iv) Outdoors, Tough

(e) Ruggedness (v) Spirited, Imaginative, Up-to-date

Code :

(a) (b) (c) (d) (e)

(1) (v) (ii) (i) (iii) (iv)

(2) (i) (iv) (iii) (ii) (v)

(3) (iii) (v) (ii) (i) (iv)

(4) (ii) (i) (iii) (v) (iv)

 

  1. One of the techniques of stimulating creativity for developing new product where you start with an idea then thinking of the next idea and link, then think of the next association and do this with all association that come up with each new idea, is known as :

(1) Attribute Listing (2) Forced Relationship

(3) New Contexts (4) Mind Mapping

 

  1. Statement – I : We are motivated to re-evaluate our beliefs, attitudes, opinions or values

occurred at two different time.

Statement – II : The difference due to some intervention occurred at either point of time

motivates us to search a newer option and thus satisfies our mind/ anxiety.

Code :

(1) Statement – I is correct, Statement – II is not correct.

(2) Statement – II is correct, Statement – I is not correct.

(3) Both statements are correct.

(4) Both statements are incorrect.

 

  1. Match the items of List – I with List – II and indicate the correct code of their matching

relating to human resource management philosophy :

List – I         List – II

(a) Rational System Approach (i) F.W. Taylor

(b) The Ahmedabad Experiments (ii) Max Weber’s theory of bureaucracy to improve productivity

(c) Social System Approach (iii) A.K. Rice

(d) Functional organisation concept (iv) Hawthorne studies

Code :

(a) (b) (c) (d)

(1) (ii) (iv) (iii) (i)

(2) (iii) (ii) (iv) (i)

(3) (iv) (iii) (i) (ii)

(4) (iii) (i) (ii) (iv)

 

  1. Match List – I with List – II relating to wage theories and its propounders and indicate the

code representing correct matching :

List – I List – II

(Theory)                      (Propounder)

(a) Subsistence Theory (i) Karl Marx

(b) Surplus Value Theory (ii) Francis Walker

(c) Wage Fund Theory (iii) David Richardo

(d) Residual Claimant Theory (iv) Adam Smith

Code :

(a) (b) (c) (d)

(1) (ii) (iv) (i) (iii)

(2) (iv) (i) (ii) (iii)

(3) (iii) (i) (iv) (ii)

(4) (iv) (ii) (iii) (i)

 

  1. Which of the following statements are correct ? Indicate the correct code.

Statement (I) : Virtue ethics is a form of ethical approach associated with Aristotle which stresses the importance of developing virtuous principles, ‘right’ character and the pursuit of a virtuous life.

Statement (II) : Utilitarianism is an ethical approach where an action is right if, and only if, it conforms to the principle of utility, whereby utility is minimised and pain and unhappiness minimised more than any alternative.

Statement (III) : ‘Deontological Ethics’ is an ethical approach where rightness or wrongness of an action or decision is not judged to be based exclusively on the consequences of that action or decision.

Code :

(1) (I), (II) and (III)

(2) (I) and (II)

(3) (I) and (III)

(4) (II) and (III)

 

Deontological ethics or deontology is the normative ethical theory that the morality of an action should be based on whether that action itself is right or wrong under a series of rules, rather than based on the consequences of the action.

Virtue ethics is a philosophy developed by Aristotle and other ancient Greeks. It is the quest to understand and live a life of moral character. This character-based approach to morality assumes that we acquire virtue through practice.

Utilitarianism is a normative ethical theory that places the locus of right and wrong solely on the outcomes (consequences) of choosing one action/policy over other actions/policies. As such, it moves beyond the scope of one’s own interests and takes into account the interests of others.

 

JAN 2017 PAPER 2 COMMERCE

 

  1. Assertion (A) : Corporate culture is generally considered as either closed and threatening or as open and participatory.

Reason (R) : Corporate culture and style of functioning of top managers is important factor for determining the internal environment of a company.

Codes :

(1) (A) is correct, but (R) is incorrect.

(2) Both (A) and (R) are correct and (R) is the correct explanation of (A).

(3) Both (A) and (R) are correct, but (R) is not the correct explanation of (A).

(4) (R) is correct, but (A) is incorrect.

 

  1. Statement I : If the workers develop an attitude of non-cooperation with Management, a

repressive economic system may be needed to set right this industrial disorder.

Statement II : By fulfilling social responsibility towards shareholders, employees, consumers, government and community, a business achieves economic growth and increases public image.

Codes :

(1) Statement I is correct, but II is incorrect.

(2) Both the statements I and II are correct.

(3) Statement II is correct but I is incorrect.

(4) Both the statements are incorrect.

 

  1. Assertion (A) : Herzberg believes that today’s motivators are tomorrow’s hygiene factors.

Reason (R) : Some job conditions operate primarily to dissatisfy employees when they are absent, but their presence does not motivate them in strong way.

Codes :

(1) (A) and (R) both are correct and (R) is the right explanation of (A).

(2) (A) and (R) both are correct, but (R) is not the right explanation of (A).

(3) (A) is not correct while (R) is a correct.

(4) Both (A) and (R) are incorrect.

 

  1. Which of the following statements relating to Henry Fayol are correct ?

Statement I : Authority and responsibility are related and former arises from latter.

Statement II : Espirit de Corps is an extension of the principle of unity of command.

Statement III : Unity of command means only one command at a time.

Statement IV : There are fourteen basic principles identified by Henry Fayol.

Codes :

(1) Statements I, II and IV (2) Statements II and III

(3) Statements I and IV (4) Statements II and IV

  1. Which organizational analysis method is used, among the following, to develop various

efficiency indices relating to contribution of human capital in meeting the organizational

goals ?

(1) Objectives analysis

(2) Resource utilization analysis

(3) Task analysis

(4) Organizational climate analysis

 

JAN 2017 PAPER 3 COMMERCE

 

 

  1. Which of the following statements are not correct ? Indicate the correct code.

Statement I : Organizational culture means the general pattern of behaviour, belief and

values that organization members have in individuality.

Statement II : As per contingency theory of Leadership, people become leader only

because of the demand of group members.

Statement III : The group judgement can only be obtained through the formal

committees.

Statement IV : Ombudsperson in communication function is a person assigned to

investigate employee concerns and providing valuable upward communication link.

Codes :

(1) Statements I, II and IV (2) Statements I, III and IV

(3) Statements I, II and III (4) Statements II, III and IV

  1. Assertion (A) : The organization is a closed system that operates within and interacts with

the external environment.

Reasoning (R) : The system approach to management includes the outputs from the external

environment on the basis of interactions between management and employees.

Codes :

(1) (A) and (R) are correct and (R) is the correct reasoning of (A).

(2) (A) and (R) are correct, but (R) is not the correct explanation of (A).

(3) (A) is incorrect while (R) is a correct statement.

(4) Both (A) and (R) are incorrect.

  1. Match List-I with List-II relating to corporate ethics and indicate the code of their correct

matching.

List – I             List – II

  1. Utilitarian theory i. Behaviour guiding statements.
  2. Code ii. Making public known about unethical company practices.
  3. Whistle blowing iii. Society with varied interest groups.
  4. Pluralistic society iv. Evaluation of plans with its consequences

Codes :

a b c d

(1) i iii iv ii

(2) ii iii iv i

(3) iii i ii iv

(4) iv i ii iii

  1. In integrating specialist functions of product management with the line function of sales as

major challenge to top management can be achieved by which type of marketing organization ?

(1) Functional organization (2) Territorial organization

(3) Matrix organization (4) None of the above

  1. A descriptive thought that a person holds about something is called

(1) Belief (2) Learning

(3) Attitude (4) Perception

  1. Deferment, Autonomy of object, use of the common place, involvement/detachment and use of metaphor are description of which of the following technique ?

(1) Brainstorming (2) Synectics

(3) Forced Relationship (4) Attribute listing

 

William Gordon created the notions of Synectics as a process for creative thinking. It helps people understand a more abstract concept by linking it to something they already know. It taps into both hemispheres of the brain and stretches their thinking.

 

  1. Which of the following statements are correct ? Indicate the correct combination :
  2. A well motivated individual tends to experience a low degree of morale.
  3. A group characterized by a high state of morale may or may not have a high degree of motivation to perform.
  4. Morale can always be built up by a combination of rewards and penalties.
  5. Organizations, in general, devote more direct attention towards motivational aspects of people’s behaviour than the aspects of morale.

Codes :

(1) a, b and d (2) c and d only

(3) a, c and d (4) b and d only

 

  1. Which of the following statements relating to incentive payments is correct ?

(1) In Halsey incentive plan, bonus paid to a worker is equal to 50 percent of time saved divided by rate per hour.

(2) In Rowan incentive plan, bonus paid to employee is equal to the proportion of the time saved to the standard time.

(3) In Taylor’s differential piece rate system, a worker whose output exceeds standard output is paid 100 per cent of piece rate and a worker whose output falls short of standard is paid only 50 percent of piece rate.

(4) The Rowan incentive plan is the base of all other incentive, payment plans.

  1. Match the most common rating errors made during performance appraisal with their right explanations. Indicate the code of correct matching.

List – I List – II

(Common Rating Errors) (Description)

  1. Leniency i. Subjective assessment
  2. Halo error ii. One aspect of individual’s performance influence his entire performance
  3. Spillover effect iii. Past performance appraisal ratings unjustifiably influencing current ratings.
  4. Rater effect iv. Favoritism and stereotyping

Codes :

a b c d

(1) i ii iii iv

(2) ii iii iv i

(3) iii iv ii i

(4) iv iii ii i

 

  1. Match the items of List-I with those of List-II with regard to operative functions of HRM

and indicate the code of correct matching.

List – I List – II

  1. Procurement i. Performance appraisal
  2. Development ii. Discipline
  3. Integration iii. Induction
  4. Maintenance iv. Personnel research

Codes :

a b c d

(1) ii i iv iii

(2) i iv iii ii

(3) iii i ii iv

 

July 2016 Paper 2 Commerce

 

  1. Match List – I and List – II and indicate the correct code :

List – I List – II

  1. Equity theory i. Motivation depends on ratios of inputs and outcomes of self and others.
  2. Vroom’s theory ii. People are motivated to achieve a goal to the extent that they expect that

certain action will help them to reach the goal.

  1. Porter and Lawler model iii. There exists a complex relationship among motivation, performance and satisfaction.
  2. Herzberg’s theory iv. A challenging job that has opportunities for achievement,

recognition, responsibility and growth will motivate employees.

Codes :

a b c d

(1) i ii iii iv

(2) ii i iii iv

(3) iii ii i iv

(4) i iii ii iv

 

July 2016 Paper 3 Commerce

 

  1. Which of the following is a deterioration of mental efficiency, reality testing and moral

judgement that results from in-group pressure ?

(1) Harassment (2) Group think

(3) Group burnout (4) Group control

  1. According to Fiedler’s contingency model of leadership, favorableness of situation depends on which combination of the following ?

(a) Leader-member relationship

(b) Member-member relationship

(c) Leader’s position power

(d) Degree of task structure

(e) Degree of training

Codes :

(1) (a), (b) and (c) (2) (a), (c) and (d)

(3) (c), (d) and (e) (4) (a), (b) and (e)

  1. The apex body at the highest level of the unit/division, which oversees the functioning of

quality circles, is called

(1) Facilitator (2) Coordinator

(3) Steering committee (4) Supervisory committee

  1. Which of the following is related to the practical means of determining a moral course of

action?

(1) Meta ethics (2) Virtue ethics

(3) Normative ethics (4) Applied ethics

  1. Which of the following is the mental condition or attitude of individuals and groups which

determines their willingness to cooperate ?

(1) Motivation (2) Morale

(3) Excitement (4) Delight

  1. Within how much period from the close of accounting year, bonus must be paid, if there is

no dispute about the payment of bonus ?

(1) Two months (2) Six months

(3) Eight months (4) Ten months

  1. Which of the following statements is correct about Wage Boards in India ?

(a) A Wage Board is a tripartite body.

(b) Labour and management representatives on a Wage Board can be selected from industries other than the one which is investigated.

(c) Wage Boards are always statutory in nature.

(d) Wage Boards work on the principle of living wage.

Codes :

(1) (a) only (2) (b) and (c)

(3) (c) and (d) (4) (a), (b), (c) and (d)

  1. Who gave the surplus value theory of wage ?

(1) David Ricardo (2) Karl Marx

(3) Adam Smith (4) F.A. Walker

  1. Who gave the systems approach to industrial relations ?

(1) Beatrice Webb (2) John Dunlop

(3) Eric Trist (4) Henry Fayol

 

 

Aug 2016 PAPER 2 COMMERCE

 

  1. Which of the following organises the activities of a business around geographical, market

or product groups ?

(1) Functional organisational structure (2) Divisional organisational structure

(3) Project organisational structure (4) Matrix organisational structure

 

  1. Which of the following is not a content theory of motivation ?

(a) Maslow’s Need Hierarchy Theory

(b) Herzberg’s Two Factor Theory

(c) Vroom’s Vector Valence Theory

(d) Alderfer’s ERG Theory

(1) (d) only (2) (c) and (d)

(3) (c) only (4) (b) and (d)

 

  1. Match the items of List – I with the items of List – II :

List – I List – II

  1. Line authority i. Authority which gives the manager the right to advise other managers or employees.
  2. Staff authority ii. The authority exerted by manager by virtue of other’s knowledge that he has access to top management.
  3. Implied authority iii. The authority exerted by directing the activities of the people in his own department.
  4. Functional authority iv. The authority exerted by a manager as co-ordinator of activities.

Codes :

a b c d

(1) iii ii i iv

(2) iii i ii iv

(3) i ii iii iv

(4) ii iv i iii

 

  1. Examine the following statements and choose the correct code :

Statement – I : Motivation is expensive and above all difficult.

Statement – II : Things that are the most motivating to employees tend to be relatively easy to do and less costly.

Statement – III : Personally recognizing the accomplishments of employees can be easy.

Codes :

(1) All the three statements are correct.

(2) Statements – II and III only are correct.

(3) Statements – I and III only are correct.

(4) Statement – I only is correct.

 

Aug 2016 PAPER 3 COMMERCE

 

  1. Match List – I with List – II

List – I List – II

  1. Matrix Design i. Project structure as superimposed on a functional structure.
  2. Network Design ii. A temporary network of companies that come together quickly to exploit fast-changing opportunities and share skills, costs and markets.
  3. Horizontal Design iii. Teams are used to manage everything.
  4. Virtual Organisation iv. Totally abandoning classical, hierarchical and functional structure of organization.

Codes :

a b c d

(1) i ii iii iv

(2) i iv iii ii

(3) iii ii iv i

(4) i ii iv iii

  1. Which of the following is exercised during the operation of programme ?

(1) Feed forward control (2) Feedback control

(3) Static control (4) Concurrent control

 

  1. Under the Factories Act, 1948, a ‘Young Person’ means the person who has not completed the

(1) Fourteenth year of age (2) Fifteenth year of age

(3) Eighteenth year of age (4) Twenty first year of age

  1. Under which of the following gain sharing plans the employer divides the value added for the period by total payroll expenses?

(1) Scanlon Plan (2) Impro-share Plan

(3) Rucker Plan (4) Scalar Plan

  1. When in any year the allocable surplus exceeds the amount of minimum bonus payable to the employees, the maximum bonus payable by employer is

(1) 8.33 percent (2) 10 percent

(3) 20 percent (4) 25 percent

  1. Who among the following propounded that the fixation of wages depends on the bargaining power of workers/trade unions and employers?

(1) David Recardo (2) John Davidson

(3) J.B. Say (4) Karl Marx

 

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